客户/合作伙伴中心登录帮助常见的问题和答案.
What security method is used to access my account?
Itron uses Microsoft Entra ID to manage your secure, personalized access to Itron applications on behalf of your organization. This secure method allows you to use your organization's Microsoft login credentials. 如果你没有微软账户, you will be prompted to create one during the sign-up process to access applications. 了解有关Microsoft Entra ID的更多信息.
Why did I receive an email invitation from itronaccess.svc@yingli-group.net?
This is your invitation to use your personal or company's Office 365 account for authentication to access Itron applications. 请注意, 如果您没有Office 365帐户, you will be prompted to set one up to access Itron applications.
Why do I receive an error when trying to sign in?
There are several reasons where this could occur.
- An error indicating "Selected user account does not exist in tenant 'Itron' and cannot access the application…" indicates the account you are attempting to sign in with is not registered with Itron. If you have registered, make sure to select the correct account. If you have not registered, sign up for an account. Note: If the error indicates a different user account than the one you selected, it may be because you are signed into the computer with that account. 例如, 您尝试使用用户A登录, but user B is mentioned in the error because user B is the one signed into the computer. Try using a different browser or signing into the computer with the other user (user A in this example).
- If you created a new account and attempted to sign in prior to receiving notification that your account was approved, 您将看到一个错误. Itron typically will process your request within two business days. Please try again after you receive the email stating your account was approved.
- 错误提示“此用户名可能不正确。..." indicates the username you entered does not match your Microsoft account. Make sure you have entered your username correctly.
- The error "We couldn't find an account with that username" indicates the username you entered does not have a Microsoft account. Make sure you have entered the correct username.
What if I do not remember my Microsoft account password?
When prompted for your password, use the "Forgot password?“重置密码的选项. If your organization has not enabled using this option, 您将看到一个错误 and should contact your IT department for assistance.
为什么我没有收到电子邮件邀请?
- If you believe you have an Itron Customer Center account, you might not need the invitation email. Try to sign in using your Microsoft Account. 如果它不起作用，请参见#2和#3.
- 检查你的垃圾邮件/垃圾邮件文件夹.
- 这封邮件可能已经被屏蔽了. Check with your organization's IT department to ensure the email address is white listed.
- 接触support@itron.并要求重新发送电子邮件.
Why do I receive the error "This email address is already in use...在尝试注册时?
This error occurs when you try to sign up with an email address that has already been registered. Choose the sign in option to sign in with your existing account or sign up using a different email address.
I already have a Microsoft account; how do I sign in?
Existing Itron Customer Center users should be able to sign in using their Microsoft account credentials. If you have not registered for an account, choose the option to sign up. Your registration will be reviewed within two business days. 一旦你的访问被批准, 您将收到一封批准邮件, and you can sign in using your Microsoft account credentials to gain access to Itron applications.